Shipping Policy

Below are the details of our shipping policy:

- Most of the products from Jade Mall are shipped free of cost with a standard 4-5 weeks shipping service. Any expeditions are charged at cost.
- Most of the made-to-order or personalized luxury products are also shipped free and shall reach within 2-3 weeks*. Exceptions are communicated during the process.
- Products from the sports, education, gifts, wedding and apparel sections are charged at cost. We inform this upfront to our customers to save their precious time.
- Most of the charged shipping products follow our ground shipping policy which is for 

1-2 weeks.
- Delays on all the above may occur due to product shortages, seasonal rush or unavailability of the courier services. JadeMoghul will promptly inform its customer of any such delays.
- As general rule, orders are processed within 24-48 hours of placement. The shipping time starts, once the orders are placed. Please contact our Customer Service Department for enquiries.

All orders are shipped within 24-48 hours unless production and/or designing required. Orders cannot be cancelled once shipped. Customers have the right to refund after they receive the orders. Any refund requests after cancellations will not be entertained. 

*limitations apply 

 

For expediting Free Shipping items, Please contact our customer service at customer.service@jademoghul.com and we will let you know if those items can be expedited with the associated costs.

 

Free Shipping Items

Below is the list of items that are shipped free of charge along with the expected shipping times:

Most Jade Mall items:              4-5 weeks Standard Free Global Shipping

Following items in the Moghul Exclusives sections are shipped free (Limitations apply)

  • All Gold & Diamond Jewelry (North America Only)                
  • All Luxury Leather                           
  • Select Branded Watches
  • Ladies Fashion-wear (US Only)
  • Select Branded Personal Care Above $40 (North America Only)
  • Gift Bracelets Above $80 (North America Only)

For enquiries, please write to our customer service. 

 
Following Shipping Limitations Apply
- Wedding items can only be shipped through International courier outside North America.
- Select gift items may cost $39.99 or more shipping fee for Canada.
 

Detailed Shipping Table

Shipment Type Region Expected Time Considerations
Standard Shipping USA

All: 1-2 weeks

Jade Mall: 4 weeks

 Customs for products including Jade Mall, Leather, Watches & Personal Care Items
Expedited Shipping USA

All: 1 week

Jade Mall: 2 weeks (If applicable)

 Customs for products including Jade Mall, Leather, Watches & Personal Care Items
Standard Shipping USA territories including Hawaii, Alaska, etc.

All: 1-2 weeks

Jade Mall: 5 weeks

 Customs for products including Jade Mall, Leather, Watches & Personal Care Items
Standard Shipping Canada

All: 1-2 weeks

Jade Mall: 5 weeks

 International Customs
Expedited Shipping Canada

All: 1 week

Jade Mall: 3 weeks (If applicable)

 International Customs
Standard Shipping Canadian territories

All: 1-2 weeks

Jade Mall: 5 weeks

 International Customs
Standard Shipping Europe

All: 2-3 weeks

Jade Mall - 4 weeks

 International Customs
Expedited Shipping Europe

All: 1 week

Jade Mall: 2 weeks (If applicable)

 International Customs
Standard Shipping Asia, ME & Rest of the world

All: 4-5 weeks

Jade Mall: 4 weeks

 International Customs
Courier Shipping Asia, ME & Rest of the world

All: 1 week

Jade Mall: 2 weeks (If applicable)

 International Customs

 

Important Note:
  • The Above policies, timings and rates on the website are for standard packaging types only. Unusual size, weight and packaging shipments will be charged at actuals or as Special Delivery Dimensional Rate Item, even though the system may provide default rates. JadeMoghul will promptly inform its customers in any such situation.  
  • JadeMoghul will not be responsible for any custom delays. The above-mentioned timings are provided for estimation purposes only. Actual customer process timings may vary. Customers are responsible for any custom duties, broker and courier charges applicable.
  • Unusual shipments to some countries may not be possible due to courier limitations, depending on the products, shipment weight, size and cost. JadeMoghul will promptly inform its customers of any such situation. 
  • Shipments from select vendors may entail extra charges, due to the location of the warehouse(s), any local taxes, additional surcharges and/or packaging costs.